Privacy Policy

Who We Are

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This website is operated by Positive Parenting, created by Dr Terence Sheppard, a paediatric psychologist based in South Australia. We are committed to handling your personal information with care and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What Information We Collect

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We only collect personal information that you provide to us directly, such as your name and email address when you:

  • Subscribe to our newsletter

  • Submit a contact form

  • Purchase our book

For purchases, payment is handled securely by our payment provider. We never see or store your full card details.

We may also collect basic technical data automatically (such as browser type and pages visited) through standard website analytics tools.

How We Use Your Information

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We use your information only to:

  • Respond to your enquiries

  • Process your book purchase and arrange delivery

  • Send newsletters or updates you have signed up for

  • Improve our website and content

We will never sell your information or use it for anything unrelated to the above.

Third-Party Services

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We use trust third-party tools to run our website. These providers only use your information for the specific service they provide, and are required to keep it secure.

Our website may use analytics tools such as Google Analytics to understand how visitors use the site. This data is aggregated and does not personally identify you.

Newsletters and Unsubscribing

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If you sign up to our newsletter, you can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. We won’t send you marketing emails without your consent.

Your Rights

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You have the right to access, correct, or request deletion of any personal information we hold about you. Just contact us at the email on the contact page and we will respond promptly.

Keeping Your Information Safe

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We take reasonable steps to protect your personal information for unauthorised access or misuse. No online system is completely secure, but we use reputable, industry-standard platforms and take your privacy seriously.

Changes to This Policy

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We may update this Privacy Policy from time to time. Continued use of the website after any update means you accept the revised Policy.

Questions?

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Contact us at terence.sheppard@sheppard.com.au. See also our Terms and Conditions.